Oriental Beauty – Order Cancellation Policy
We understand that sometimes you may need to cancel an order. Please read the following rules carefully before requesting a cancellation.
1. Before Delivery
- If you want to cancel your order, please contact us as soon as possible through:
📞 Hotline: 01841 608 602
💬 Messenger: m.me/orientalbeautyxo
📱 WhatsApp: Oriental Beauty - Orders can only be cancelled before the product is shipped.
- Once your order is handed over to the delivery service, it cannot be cancelled.
2. After Delivery or Out for Delivery
- If the product is already out for delivery or has reached your area, cancellation will not be accepted.
- If you refuse to accept the parcel without any valid reason, you may be blocked from placing future orders.
3. Refund (If Already Paid Online)
- If you paid online and your order was cancelled before shipping, we will refund the full amount within 5–7 working days.
- Refunds will be sent to your original payment method.
4. Wrong or Duplicate Orders
- If you placed a wrong or duplicate order by mistake, please inform us immediately.
- If the product has already been shipped, you’ll need to follow the Return Policy, and a 150tk return charge will apply.
5. Important Notes
- Orders once shipped cannot be modified or cancelled.
- Misbehavior with our delivery team or refusal to pay the return/delivery charges will be considered a violation of Oriental Beauty’s policies.
- Oriental Beauty reserves the right to take necessary steps in case of repeated violations.