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If you receive a damaged or defective item, wrong/missing product, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product which will be conducted under your (customer) consent. But some conditions apply. Those are:
- Order must be checked in front of the delivery person.
- If you find any defect and you think you need to return the product, inform the Hotline Number as soon as possible along with a picture and return it instantly.
- If the product is damaged it must be informed immediately after receiving and returned within 3 days from the day the product has been received.
- The product must be intact, however, there can be exceptions (if the product is damaged).
- If the customer chooses or places an order by themselves and wants to return/change the product (except damaged products) the request will not be accepted.
- And in case of return for exceptional circumstances, the customer must pay the transportation cost.
- The original Invoice must be returned along with the product.
- Once we receive your returned product, it will take 1-2 business days to verify the issue and after verification, if it is found that the claim is valid, then the product will be exchanged, or money will be refunded.
- If the claim is not valid then Oriental Beauty will not be liable to exchange or return the money.
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